BIAS - Borders Independent Advocacy Service

Exploring choices with you
Helping you be heard
Safeguarding your rights

A free confidential Service open to people in the Scottish Borders

What is Advocacy?

It can be difficult to understand complex rules, or hard to get professionals to see your point of view. You may feel you are not getting the help you need or you may have concerns that the services you are getting are not good enough.

You may end up feeling confused and that you have not been treated fairly.

The Borders Independent Advocacy Service (BIAS) will:

  • Listen to you
  • Help you choose what is best for you
  • Support you at important meetings
  • Be on your side
  • Safeguard your rights

You still might not get the outcome you want but we can make sure you wishes and concerns are heard.

How can Advocacy help?
We can help with a number of different things. Some examples include:

  • Care and Support Services
    • Help you to raise concerns or appeal if you feel you are not getting all the help you need.
    • Challenge the amount you are being asked to pay for your care.
  • Health Services
    • Help you make a complains if your care has not been good enough
    • Come with you to meetings with your Doctor if you want to question aspects of your treatment.
  • Tribunals or Appeals
    • Support you at Mental Health Tribunals or at Court hearings.
  • Care Homes
    • Help you raise concerns if things are not right at the Care Home
    • Make sure your wishes are taken into account if your Care Home has to close.
  • Safeguarding Your Rights
    • Speak up for you if you are not being allowed t do what you want because you are said to be vulnerable

We also have specialist services for people with mental health problems, older people and for people who have a learning disability.

We are not a substitute for the help you may get from Social Workers, Doctors, Solicitors, Support Workers etc. But we might be able to make it easier for you to get the help you want.